For assembly products, returns are accepted within 14 calendar days of receiving the package.
1. Product Exchange
We allow customers to exchange their purchased watch for another product available in our store. To proceed with an exchange:
The customer must place a new order for the desired replacement product.
The original product must be returned to our store, with the return label and shipping costs covered by the customer.
Once we receive the returned product, we will cancel the original order and issue a refund to the customer’s account, minus the original shipping fee.
2. Exchanges Due to Product Defects
If the exchange is due to a product defect, we will cover all shipping costs associated with the replacement process.
3. DIY Custom Product Policy
If a DIY custom product has a quality issue, we offer repair or a refund, but we do not support exchanges for other watches in our store.
4. Refund Deductions for Used, Altered, or Damaged Products
If a customer requests an exchange for another product after having used, altered, or damaged the original item, we will deduct a portion of the refund when processing the original order’s return. The deduction amount will be determined based on the condition of the returned product.
For any exchange or return inquiries, please contact us at skyrimservice@skyrimwrist.com If you are requesting an exchange due to a product defect, please attach a video clearly showing the issue in your email. This will help us process your request faster.
